
Unless it is a question where there is a simple answer which you know and they do not, try turning it back to them. Ask them what they think is the answer and then see if you cannot work with their answer in giving your opinion/answer.
Why might this be more effective?
It might be an answer they remember better because of the way you involved them.
I can still remember an exchange I had with my dermatologist 20+ years ago when she was advising me not to put a certain medicine on my face right after I washed it. Why? Because it would be irritated if you did not let it dry properly. But why do I remember the exchange so well? Probably because it was a case where I asked the initial question and she had me answer it!



