You are at your office, or you are in transit somewhere. You are talking to someone on the phone: hard-line, cell phone, or pay-phone (Do they still have those?) Let's keep the person anonymous right now. We don't know if it's a personal call. We don't know if it's a work-related call. We don't know how old they are. We don't know what their title is. The question to you is could we figure it out based on how you act on that call?
That anonymous person could be anyone....
The person is a friend outside of the office.
The person is a subordinate.
The person is your boss.
The person is a new client or new employee.
The person is an old client (where the relationship has been a little bit of a struggle.)
If we video-recorded you and your calls and placed these five different scenarios on YouTube right now, how would they differ? The content would differ of course, but how would your phone etiquette differ, your listening skills, and your enthusiasm?
You know where we are headed here. For example, do you talk differently to your boss than you do to your subordinates? Are you equally enthusiastic? Should you be? Think about it before you receive your next call. Do some reflection. Is there a consistency you want to project in YOUR enthusiasm in talking to people, or do you wish for people to "know their place" based on how you talk to them?
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