Saturday, March 28, 2009

Do you "dump" on people? Learn from potty-training

We have all been in situations where we just "dumped" on another person. Maybe you were in a bad mood and a project was delayed? Maybe they told you some information that ended up being incorrect? Maybe something happened at home and now a "fire" has started at work and you are pretty disgusted.

...So you let them have it! I have seen even the nicest people do it once in a while.

If you take time in being reflective on your days, maybe you realized it later. Maybe you apologized. Maybe you learned from it. Maybe it helped to spark a more positive behavior.

I learned the other day about a new progressive, maybe weird maybe not, form of potty-training technique. You take your little kid into a very clean and empty room with preferably tile-flooring and you let them hang out there naked for a while. You can probably guess what happens. They use the bathroom and you know what? Eventually they become very AWARE of what just happened! Their own awareness of the event leads to learning and, eventually, new behaviors.

Now I am not endorsing this potty-training technique. I found it curious and was thinking how accountants could learn from that technique. I just wonder what people are capable of if they become more "AWARE" of how they treat others. How many times a day do you deal with people where you are "not at your best"?

How do you become more aware? Unfortunately we cannot use the same technique. Some ideas ...

Ask your colleagues for feedback - Do they feel better about themselves after dealing with you?
Make it a goal for a few days or a week - You go into each interaction with "awareness" of how you can treat the other person the best.
Ask your colleagues to be ready to grade you on future interactions for a little while. (I had a client do this one - it worked suprising wonders) The act of doing that may in itself make you more aware of your interactions.

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