Friday, October 16, 2009

Don't have time to listen to someone? ..... DON'T !!

Have you ever been caught by someone in the hall when you were rushing out the door or on the way to a meeting, or worse yet, right when you are in the middle of doing something? They just need a "few seconds" and need your ear, so you give it to them, and they talk to you right as you may be moving away from them.

What have you done?
(1) You fell for the "few seconds" line! How many things really take a "few seconds"? The interruption itself has already taken a few seconds!
(2) You have reinforced their behavior - if they can find you they can get you!
(3) You have allowed an environment to be created that is less than ideal to truly listen to them.

Now I know sometimes these practices have to happen, but certainly many of them, including the behaviors they reinforce, can be challenged. If you do not have time to fully engage and provide them a powerful listening ear..... DON'T DO IT. Out of respect for them, tell them no, and tell them how they can get your ear (and how you would like to be able to provide them your FULL attention at another time). Better yet, spend some time (later) talking about your communication protocols, boundaries, and needs.

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