Younger accountants (and most professionals for that matter) are not as adept at translating body language as their older colleagues for the simple reason that they do not have as much practice! Think about it -- they have spent much more of their younger years communicating via a computer. They might know the various emoticons well :) :( ;) from their instant messaging communication, but they have spent less time on average talking and communicating with people face to face.
Ensure your younger staff are trained on body language and other non-verbal cues. You have probably heard it can be up to 90% of total communication.
"Listening" to our clients and colleagues is now as important as ever, but to listen you must be able to hear ALL of it. Make sure they know how.
Posts
No comments:
Post a Comment